One inbox, read by the same person who builds the product — no ticketing system, no support team to route through.
We typically reply within 1–2 business days.
Bugs and broken features Include what you were doing and, if you can, a screenshot — that's usually enough to reproduce it.
Billing and payment questions PayPal or Stripe order ID speeds this up. Refund policy is in the Terms — all sales are final once a CV has been generated, but write in if something charged incorrectly.
Privacy and data requests Account deletion, saved-draft deletion, or anything else covered in the Privacy Policy — same inbox handles it.
Affiliate and partnership inquiries Use the same address; see the Affiliates page for program details before writing in.